Office Policies

Dental Insurance

A growing number of Americans today are fortunate enough to have dental insurance coverage. The benefits provided by these plans have helped to make quality pediatric dental care and orthodontics more affordable, but coverage rules and policies are often confusing.

We have years of experience working with insurance companies and are committed to helping you receive the maximal coverage to which you are entitled under your plan. However, we have no power to negotiate coverage rates, nor secure payment for specific treatments that your plan does not cover. You will be billed for any treatment costs not covered by your insurance. This amount is typically referred to as the “co-pay” or an “out of pocket expense.”

An employer or union typically chose your family’s dental insurance plan from among hundreds of such plans that are available. Different plans cover different levels and amounts of dental care.

  • Some plans cover as little as 10% or as much as 100% of dental expenses – most cover between 50% and 80%.
  • Some plans have large deductibles (an amount that must be paid by you before insurance coverage can begin); others have smaller deductibles or none at all.
  • Some plans exclude whole categories of dental services (orthodontics and cosmetic procedures are common examples) while others cover the whole range of dental services.
  • Some plans pay a certain percentage of the dentist’s “actual” fees (what the dentist charges for treatment services), while others have preset limits on how much they will cover for specific services, called an “allowable” fee. Allowable fees are generally lower- sometimes much lower- than our fees or those of other specialists in the area. In such cases, you are responsible for any difference between the allowable fee and actual fees associated with your child’s dental treatment. Our staff is committed to helping you with these account balances by providing a variety of reasonable payment plans.
  • An increasing number of families have two working parents. This can double the dental insurance confusion since your child may now have coverage under two different types of plans. In such cases, insurance carriers require “coordination of benefits” to reduce the amount one or both will pay. There is even a “birthday rule” to determine which parent’s plan pays first.

Dental Services

Our dental services are provided for your child with an explicit understanding that all charges incurred are your personal financial responsibility as parent or guardian.

Our office has no control whatsoever over the benefits provided by your employer’s or union’s dental insurance. You may on occasion, be disappointed to discover that certain services are not covered by your plan or are covered to a lesser degree than you anticipated. While we share your concern, please keep in mind that your dental insurance was selected by your employer or union.

If you are unhappy with your plan’s benefits, please express your dissatisfaction directly to your employer or union. Only they have the power to purchase a more comprehensive dental insurance plan for you.

Office Guidelines

The following office guidelines have been developed to help you cope with dental insurance:

  • You child’s dental treatment is based upon your child’s dental health care needs and the professional judgment of Dr. Michael Coppe and Dr. Carolyn Coppe. Treatment recommendations are not based on whether specific procedures are covered or not by insurance. You will always be presented with the treatment plan that best addresses your child’s dental health care needs.
  • As a courtesy to you, our staff will complete and send all your insurance claims forms. If you receive any forms, please pass them on to our staff.
  • Your co-payment (or out of pocket expenses) will be estimated in advance of treatment. This co-payment represents our best estimate of the difference between your plan’s coverage and our charges for your child’s dental treatment.
  • Once treatment is complete and all insurance payments are received, we will reconcile your account. Any overpayments by you will be refunded to you; any underpayment is your obligation.
  • If you ever need to cancel or reschedule an appointment, we need 48 hours notice. If your child wakes up sick, please call us as soon as you know that they are not available to come in.
  • Please try to be on time for your appointments, if you are running late please call us so that we can plan accordingly.
  • If you are unable to make your appointment, always call us. Do not just break the appointment without prior notice.
  • Payment is due upon procedure. If your child is coming alone or without their guardian, please send them with a form of payment.
  • Please come to us with any financial concerns or hardships so that we can work together to do what is best for you and your child.

Notice of Non-Discrimination

We comply with applicable Federal civil rights laws and we do not discriminate on the basis of race, color, national origin, age, disability, or sex. Learn more about our practices here

Translation and Interpretive Assistance

We strive to help all patients feel comfortable. If you communicate in a non-English language, language assistance services, free of charge, are available to you. Call us so we may connect you with translation to communicate with us, free of charge at 781-861-6120. Learn more here